Frequently Asked Questions - Seafood Shipped Nationwide

  • Some products are steamed and commercially packed for shipping, while others are shipped frozen, depending on the item and your selection.
    All products are sealed, packaged in food-grade materials, and packed with gel packs and insulation to maintain quality during transit.

    Product preparation (steamed or frozen) is clearly indicated on each product page.

  • All orders are packed using:

    • Food-grade sealed packaging

    • Insulated containers

    • Gel packs designed for perishable shipping

    These materials are used to help maintain safe temperatures during delivery. Shipping weight may be higher than product weight due to insulation and cooling materials.

  • Shipping is handled through ShipStation using FedEx.
    Rates are calculated at checkout based on:

    • Package size and weight

    • Delivery address

    • Selected shipping service

    Shipping options and pricing are shown before you complete your purchase.

  • No.
    The shipping price you see and pay at checkout is final.

    FedEx may make post-delivery billing adjustments based on package audits or surcharges, but those adjustments are billed to Bay Crawlers and do not affect the customer.

  • Seafood shipments should be opened immediately upon delivery.

    Customers are responsible for:

    • Being available to receive perishable deliveries

    • Refrigerating or freezing products promptly after arrival

    If your order arrives damaged or compromised, please contact us within 24 hours of delivery with photos of the packaging and contents.

  • Once an order is placed:

    • Shipping methods cannot be changed

    • Address changes cannot be guaranteed

    • Orders cannot be rerouted

    Please review your cart and shipping details carefully before completing checkout.